Frequently Asked Questions

A roof tent (also called a rooftop tent or RTT) is a tent that mounts on top of your vehicle's roof rack or crossbars. It opens and closes quickly, providing an elevated, comfortable sleeping space for camping adventures. TREKFAR roof tents can be set up in under 60 seconds and sleep 2-4 people depending on the model.

Roof tents offer several advantages: instant setup (60 seconds vs 20+ minutes), elevated sleeping position away from ground moisture and wildlife, built-in mattress for superior comfort, weatherproof construction, and compact storage on your vehicle. They're perfect for spontaneous camping trips and don't take up interior space.

Our roof tents range from 110 lbs (2-person models) to 165 lbs (4-person models). This weight includes the tent shell, fabric, mattress, and mounting hardware. Most vehicles can support 150-200 lbs of dynamic roof load. Always check your vehicle's specifications before purchase.

Every TREKFAR tent includes: the tent shell and fabric, high-density foam mattress (2.5" thick), telescoping ladder, mounting brackets and hardware, weatherproof cover, storage bag, and detailed installation instructions. Crossbars or roof rack are sold separately if your vehicle doesn't have them.

Yes, TREKFAR tents are built to withstand year-round weather. However, we recommend removing it during extreme winter months if not in use to reduce wear and improve fuel efficiency. If leaving it on, ensure the tent is completely dry before closing and check mounting bolts monthly.

With 2-3 people, installation typically takes 45-90 minutes for first-time installers. Once you're familiar with the process, it can be done in 30 minutes. We recommend professional installation if you're not comfortable working on your vehicle's roof.

Yes, but you'll need 2-3 people for safety. The tent is heavy (110-165 lbs) and requires lifting onto your roof. You'll need basic tools: socket set, torque wrench, and allen keys. Follow our detailed installation guide or watch our video tutorial. Professional installation is available through our partner network.

Required tools: torque wrench (10-100 lb-ft range), socket set (10mm-19mm), allen key set, measuring tape, level, and safety gloves. Optional but helpful: step ladder, thread lock compound, protective blanket for roof, and silicone spray lubricant.

Yes! We partner with certified installers across the country. Professional installation typically costs $150-300 and includes proper mounting, torque verification, and a safety check. Contact us to find an installer near you.

Most SUVs, crossovers, trucks, and wagons can support a roof tent. Use our Vehicle Checker tool to confirm compatibility. Your vehicle needs: roof load capacity of 150+ lbs, roof rails or crossbars (or ability to install them), and adequate roof space for the tent dimensions.

Yes, you need either factory roof rails with crossbars or an aftermarket roof rack system. The tent mounts to the crossbars using universal mounting brackets. If your vehicle has factory rails, you'll just need to add crossbars. We can recommend compatible crossbar systems for your specific vehicle.

Absolutely! Trucks are excellent for roof tents. You'll need a truck bed rack or roll bar system with crossbars. The tent mounts to the bed rack just like it would to roof rails. This setup is popular with Toyota Tacoma, Ford F-150, and Chevrolet Colorado owners.

Popular choices include: Toyota 4Runner, Jeep Wrangler, Toyota Tacoma, Subaru Outback, Ford F-150, Land Rover Defender, Toyota RAV4, and Chevrolet Colorado. However, our tents work with hundreds of vehicle models. Use our Vehicle Checker for specific compatibility.

Setup: Unbuckle cover straps, unfold tent using gas struts (takes 60 seconds), attach ladder, and you're ready. Closing: Remove ladder, fold tent back using gas struts, secure cover straps. The gas struts make the process smooth and require minimal effort. Watch our setup video for a visual guide.

For regular cleaning: brush off loose dirt, spot clean with mild soap and water, rinse thoroughly, and let dry completely before closing. For deep cleaning: set up tent, clean all fabric surfaces with tent-specific cleaner, rinse well, and allow to dry fully (8-12 hours) before packing. Never use bleach or harsh chemicals.

Yes! TREKFAR tents use 280g ripstop poly-cotton canvas with a waterproof rating of 2000mm+. All seams are sealed and taped. The shell is made from weather-resistant composite material. The tents are tested in extreme conditions and proven 100% leak-proof. We recommend reapplying waterproofing treatment annually for optimal performance.

TREKFAR tents are built for all weather conditions. The hard shell design and rigid frame system provide excellent wind resistance. Tents are tested to withstand winds up to 50 mph when properly mounted. The low profile design reduces wind resistance. For extreme storms, we recommend closing the tent for safety.

Our tents are four-season capable. The poly-cotton canvas provides excellent insulation and breathability. Comfortable range: 20°F to 100°F. For extreme cold, add a sleeping bag rated for the temperature. For extreme heat, keep windows open for ventilation. The mattress provides insulation from ground temperature.

TREKFAR offers a 2-year comprehensive warranty covering manufacturing defects in materials and workmanship. This includes: tent shell, fabric, zippers, ladder, mounting hardware, and gas struts. The warranty covers repair or replacement at our discretion. Normal wear and tear, improper installation, or accidental damage are not covered.

Yes! We offer a 30-day return policy. The tent must be in new, unused condition with all original packaging and accessories. Return shipping is the customer's responsibility. A 15% restocking fee applies. Once we receive and inspect the return, we'll process your refund within 5-7 business days.

Contact our support team with your order number, photos of the issue, and a description of the problem. We'll review within 48 hours and provide next steps. Most issues can be resolved with replacement parts shipped to you. For major defects, we may arrange return shipping for repair or replacement.

Standard shipping takes 5-7 business days for delivery. Expedited shipping (2-3 business days) is available at checkout. Processing time is 1-2 business days. You'll receive tracking information once your order ships. Due to size and weight, roof tents ship via freight carrier and require signature upon delivery.

Yes! We offer free standard shipping on all orders over $500 within the continental United States. Orders under $500 have a flat shipping fee of $99. Alaska, Hawaii, and international orders have additional shipping costs calculated at checkout.

Yes, we ship to Canada, Mexico, and select international destinations. International shipping costs vary by location and are calculated at checkout. Customers are responsible for all customs duties, taxes, and brokerage fees. Delivery times for international orders are typically 10-21 business days.